Privacy Policy
Our contact details
Name: Cocoon, Care After Care
Address: Oriel House, 26 The Quadrant, Richmond, RW9 1DL
E-mail: info@cocooncareaftercare.org.uk
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name, contact details and age)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
-
To register your interest as volunteer
-
To make an application for financial support
We also receive personal information indirectly, from the following sources in the following scenarios:
-
If a support worker makes an application on your behalf with your consent
We use the information that you have given us in order to:
-
Process applications for financial support
-
Contact you about volunteering opportunities
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is because we have a legitimate interest.
How we store your personal information
Your information is securely stored and we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data and in others we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@cocooncareaftercare.org.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@cocooncareaftercare.org.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk